Hello everyone, I recently used Airbnb in one of my trips. Everything went smooth and booked a decent place in a city. While I was checking out, the host was there and I left everything as is. Later on, I received a claim that I broke his iron and charged me with 99 Euros!!! He claimed that he bought it with 180 euros around 2 years ago ( which made it so questionable because the iron is not worth that price at all)!!!
I rejected his request with stating that I left the room without breaking any such item( mentioning he was there as well). In addition, I asked him specific questions related the "damaged" iron ( such as the model # and more explanation about the damage) just to know more about his claim.
He escalated the case to Airbnb Resolution.... At the sudden, I received email that I was being liable for the broken item without hearing anything from my side!!! How did that happen? I contacted Airbnb and all the responses were just generic and not related to the case! After I tried many times, I received that "Airbnb is standing firm to honor the host's request" without giving me the chance to explain myself at all. In addition, I asked Airbnb to provide me the model # of the iron to justify the claimed price, but they didn't respond.
I don't mind whether the decision will be in my favour or not, but Airbnb should make the effort to understand the case from both sides. At least to provide me the information that I requested from the host. I am so disappointed with that 😞
