Booking by a Guest

[Gamini2]

Guest booked a room which I blocked and I am out of the country.

He is asking me to cancel now. Why should I cancel. The room wasn't available at all.

[Marzena4]

How was it possible to book, @Gamini2? You should contact Airbnb support and explain it, but I doubt you will avoid responsibility. It is certainly not the guest's fault - tey couldn't have unblocked your listing.

[Jessica-and-Henry0]

@Gamini2

I have heard that there is a bug on the site where blocked days become unblocked - I would suggest you contact Airbnb directly, inform them that this has happened and ask them to handle the cancellation, penalty free. Also, informing the guest to give them a heads up on the reason for cancellation and to explain that Airbnb will be handling it would be best. 

A search on the CC will have many posts on how to contact Airbnb 🙂 

Good luck~