Booking cancellation hell

[Jawad3]

Iam new to Airbnb as a host, I want to ask a simple question?

Why does Airbnb allow a customer to write review and rate a propety, that he booked and never showed up, cancelled his booking after requesting a late night check in?

[Marzena4]

Unfortunately, @Jawad3, you must contact Airbnb Customer Service to ask this question - use Twitter @AirbnbHelp or the form: https://www.airbnb.com/help/contact_us#/. Or you will find a pinned post in the Help section how to do it: https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728. Of course we hosts don't support this idea, but it's Airbnb...

[Christian65]

If the trip is canceled on or after the day of check-in he can leave a review in order for having some transparency for both parties. Both gets a say if needed. It might be more usual to cancel ahead of arriving but cancelling on the day of arrival might give cause for leaving a review. Dont call. Just read: https://www.airbnb.com/help/article/2066/reviews