Booking cancellation refund fees

[Viviane57]

Dear Airbnb support,

Could you please tell me when I am going to be refunded for the 742.28 € of booking cancellation fees that appear on my revenue list as income to come at some point in time?

This is in relation to booking [information hidden] for week starting feb 17th that was cancelled early february.

Thanks in advance for your assistance in this matter.

Kind regards,

Viviane

**[Personal information hidden for safety reasons]

[Marzena4]

Hello @Viviane57. We are not Airbnb support here. Here, it is a community of hosts and guests.

You must contact Airbnb Customer Service directly - use Twitter @AirbnbHelp or the form: https://www.airbnb.com/help/contact_us#/. Or you will find a pinned post in the Help section how to do it: https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

[Viviane57]

Hello Mirzana !

Thank you so much for your great help . Much appreciated !

Kind regards,

Viviane