Booking is cancelled

Vladimir137
Level 1
BG, Serbia

Booking is cancelled

Dear,

I get notification to write a review for guests who cancelled the reservation.

I hope that they couldn't review my apartment.

Reservation was for 10.05. 

Confirmation code is**.

Kind regards,

Vladimir

 

**[Reservation number hidden - Community Center Guidelines]

3 Replies 3
Ana1136
Level 10
Ohrid, Macedonia (FYROM)

@Vladimir137 yes they can leave a review for you too if the reservation was canceled on check in day. Why did they cancel? 

He cancelled because I told him that he had to change the number of people who are coming. And I told him that price is bigger for 3 persons.

Than he cancelled the reservation.

If he wrote incorrectly review can the Airbnb delete it?

Thank you in advance.

Ana1136
Level 10
Ohrid, Macedonia (FYROM)

@Vladimir137 Airbnb will only delete a review that violates their Content Policy. https://www.airbnb.com/help/article/546/what-is-airbnb-s-content-policy

But you can respond to the review keeping in mind that the response is for your future guests so keep it short and professional. 

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.