Booking is cancelled

Vladimir137
Level 1
BG, Serbia

Booking is cancelled

Dear,

I get notification to write a review for guests who cancelled the reservation.

I hope that they couldn't review my apartment.

Reservation was for 10.05. 

Confirmation code is**.

Kind regards,

Vladimir

 

**[Reservation number hidden - Community Center Guidelines]

3 Replies 3
Ana1136
Level 10
Ohrid, Macedonia (FYROM)

@Vladimir137 yes they can leave a review for you too if the reservation was canceled on check in day. Why did they cancel? 

He cancelled because I told him that he had to change the number of people who are coming. And I told him that price is bigger for 3 persons.

Than he cancelled the reservation.

If he wrote incorrectly review can the Airbnb delete it?

Thank you in advance.

Ana1136
Level 10
Ohrid, Macedonia (FYROM)

@Vladimir137 Airbnb will only delete a review that violates their Content Policy. https://www.airbnb.com/help/article/546/what-is-airbnb-s-content-policy

But you can respond to the review keeping in mind that the response is for your future guests so keep it short and professional.