Booking problem

[Makereta0]

A guest is trying to book but has problems booking on my link. Apart from blocking the days what else can I do?

[Emiel1]

@Makereta0 

Which dates are causing the problem, so we can try and see what happens.

Best regards,

Emiel

[Makereta0]

Earlier problem has been addressed. But I need to contact someone fromAirbnb management. My guest whose two clients stayed for 16 nights is complaining that extra money equivalent of USD274 was deducted from his credit card. Who can I speak to or email to address this complaint?

[Helen3]

I would tell the person wanting to book to call Airbnb if the dates are free and they can't book @Makereta0 

Maybe they haven't verified their ID and that's why they can't book if they are new to Airbnb?ever

Whatever the situation only Airbnb can help.

I would never block out dates for a guest who isn't able to book.

[Yadira22]

Hello @Makereta0 

you can also send a special offer and they will have approximately 24 hours as to accept! 

Sorry but can’t add a URL on how to do this. 

Thanks,

Yadira:)