Just curious what other hosts are doing, generally speaking, if they receive a last minute cancellation due to the arriving guests having Covid? Arrival date is today and it's highly unlikely I'll be able to rebook; cancellation policy is firm and reservation was made over a month ago. I'm assuming that, unless the guess contacts Airbnb directly and requests an exception, I will receive notice of a full payout tomorrow, minus the cleaning fee.
But then...I wonder if I should be offering a full refund, or the option to stay at a future date? This guest would have been our first at this property and the cash infusion is needed, not to mention reviews.
Update: Spoke with CS to understand my options. So - I will first be offering the guest an alteration (to stay in the future) and otherwise will offer a 50% refund. I know that they can pursue a 100% refund by presenting proof of illness to Airbnb if they wish. But my main concerns right now are to make sure I don't get penalized for the cancellation (so hoping guest initiates it) and that I don't get a negative review for how I'm handling the cancel. Happy to hear suggestions from others.
