Can't respond to a guest's request

[Arrow0]

I just received a request from a guest  via email and when I hit the accept/decline button I get no where to respond.  I get. What is wrong?  This has never happened before.I can find now way to respond to this guest! Ive responded to guest requests over a hundred times. whats wrong with airbnb? How do I tell them that they are messing up?... not only this but I went to attack a photo of the page I do get when I hit accept/decline and the instructions for attaching a photo are rediculous!

Can someone tell me how to telephone airbnb?

thanks

Barbara

[Sally166]

WE just experienced a similiar situation.  We too are unable to respond to a guest's request and time is running out.

[Arrow0]

Suddenly airbnb has not wanted to do business with my browser.. which is Safari. I had to change to Foxfire.. a pain in the neck but it works.

[Ginger25]

I would like to talk to my guest and I'm not able to respond keeps blocking my phone number and his phone number what do I do

[Linda108]

@Ginger25  You usually can send personal information through the Air BNB system once the booking is confirmed.  Until then, phone numbers are blocked.  Is the guest for a confirmed reservation?

[Ginger25]

I confirmed the reservation I think!! Nothing is happening 

[Sally166]

Phone numbers and addresses are revailed at time of booking.  The Airbnb email may be the only way lto communicate unless your guest has stayed with you previously.

[Ginger25]

Can't get in touch with Airbnb

[Ginger25]

Still having trouble 

[Sally166]

Found a phone number:  415.800.5959 or 855.424.7262  not too sure they will answer on the weekend.

[Arrow0]

Suddenly airbnb has not wanted to do business with my browser.. which is Safari. I had to change to Foxfire.. a pain in the neck but it works. and here are the hard to find airbnb phone numbers and I recommend that you store them for future need:

1-415-800-5959

1-855-424-7262 (toll free M-F normal working hours)

[Sally166]

We have used Internet Explorer and switched to Firefox then was able to respond to the reservation request.  Thanks for your help!!!! Also thanks for the phone number.  Not too sure AirB&B wants us to contact them.

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[Vajira1]

Can't respond to a guest's request

[Sally166]

Open Airbnb using Mozilla Firefox instead of Internet Explorer.....we had same problem and this solved the problem.

[Vajira1]

thanks and am having issue with responding and am work with google crome and internet explore ! but still have this problam !!!?