Cancel reservation after already stayed 3 nights

[Linda233]

I had a guest stay 3 nights of a 5 night reservation. She asked if she could cancel the last night because work was finishing early and it was her birthday so she wanted to go home. I told her she could but she would have to call Airbnb to cancel. In the middle of the night I get a notification that she had not only cancelled the last night but the whole reservation ( how do you cancel when you are already there for 3 days?). The next morning she basically snuck out early in the morning.  I was still paid for the first 4 days but the whole reservation disappeared. After she left I found something missing and my lockbox broken. I couldn't even leave a bad review because no reservation now exists. She had been a difficult guest the entire time. Has anyone else had this experience? I noticed that she had been a member for a few years but no reviews. Could this be a loophole she exploits when she doesn't want to get in trouble?

[Lisa293]

How to Contact Airbnb

Airbnb U.S. Phone Number: +1-855-424-7262 or 1-855-4-AIRBNB

Airbnb San Francisco Phone Number: (415) 800-5959

I wonder if she claimed she never stayed??  Please let us know how you make out with this @Linda233 

[Sandra126]

In the future, do not tell guests to phone Airbnb to cancel. They can do it as easily as clicking a button. By ringing, she might have gotten new ideas - and-or leads from the staff and made something up? ''Why do you want to cancel?'' Maybe?  Ring them yourself now. And claim through the resolution centre ASAP for the missing/broken. Not cool guest.

[Trinity-And-Cristina0]

That is really unfair...sorry for your experience. In the beginning of my hosting, a guest did the same thing. she stayed 3 nights, and then she wanted to cancel her last 2 nights because she got an "amazing job interview" back home...I was pretty furious , but I was so scared she would pull something like what you experienced because it was so new to me, so I just let her cancel. In the end, I lost two potential days that could have been booked, but she was thankful and even gave me a gift before she left. so i guess it was best to just let her cancel...i did however write it on her review for future hosts to know that she may not be a reliable guest and to implent stricter cancellation policies. moral of the story, change your cancellation policies to 'strict' if this is completely unacceptable for you to have guests cancel booked days in the future, or just let them cancel, you'll be better off