Cancelation

[Juliana305]

Good night dear community

I have a question regarding cancellation

I had a booking made by for dec 2017- january 2018.  The guest asked for it to be canceled and it turns out that today (march 2019)  with the earnins of a new booking, I am paying for the cancelation made in december 2017.

Why am I being "punished" if the guest asked for a cancelation?

thanks in advance 

[Emiel1]

@Juliana305 

NEVER cancel a reservation when a guest is asking. As you can see you will be penalized:

https://www.airbnb.com/help/article/990/i-m-a-host--what-penalties-apply-if-i-need-to-cancel-a-reser...

The guest should have made the cancellation ! By asking you to do so, the guest got a full refund, instead of the cancellation policy attached was applied.

Best regards,

Emiel

[Juliana305]

Dear Emil

thanks for your reply!

Its a shame to hear this. Of course at the time I didnt knew it and just did as he pleased. I even have the email in which he asks me to do so. I think its unfair, even more cause he asked me very close to the booking day

Is there anything I can do to reverse / fix the Situation?

Thanks so much for your help

[Emiel1]

@Juliana305 

You can contact airbnb and explain you made a mistake.

Maybe they are willing to withdraw the penalties if they see the messages of the guest  in the message system.

Contact Airbnb - Community Guide [Updated]

Best regards,

Emiel