Canceling a guest

[Denessa0]

Why do I get charged for canceling a guest? 

[Stephanie365]

What were you charged? 

[Letti0]

@Denessa0  I am guessing you cancelled an instant booking on your own. That is a huge NO NO! You must contact AirBnB and have them cancel the booking because you are uncomfortable with it. You're going to have to call AirBnB and plead ignorance and grovel if need be. Ask them to cancel it penalty free because you were uncomfortable with the booking. Why did you cancel?

DO NOT CANCEL a reservation, DO NOT ACCEPT any message about cancelling, changing or refunding DECLINE it a loophole that comes back to bite you and gives guests back their service fees and/or voids your cancellation policy (changing dates) or the cancellation is now on you, not the guests (accepting cancellation). DO NOT REFUND anything until actual cash has been given to you by AirBNB. If you refund they will take the money from you and a lot of times guests get refunded from both AirBnB and you if you do this, then you have a fight to get your money back. Tell the guest you do not deal with the booking funds that is all on AirBnB's end.

[Quincy]

Hi @Denessa0,

Welcome to the Community Center. 

I hope you've had a chance to read the comments. Also, if you have some time, I recommend that you take a look at this article that explains more about what happens when a host cancels a reservation.