Cancellation Fee

[Pam32]

Hi, I received an inquiry on our home and the guest decided not to reserve and cancelled the reservation herself.  However, I was charged a $50 cancellation fee.  I understand that if I cancelled it that I would pay the $50, but why do I pay the $50 when the guest cancelled the reservation?

Thanks,

PS...I can't find the Airbnb customer service number anywhere...does someone have it?

[Elaine-and-Duane0]

When a host cancels, Airbnb penalizes hosts. I think it sends a message that cancellation is not an easy solution not to be taken lightly. Hosts will also be excluded from attaining Super Host for 1 yr. 

Use the search feature to find the many posts with the Airbnb customer service number and cancellation. Best to you. Elaine  

[Marit-Anne0]

Your reviews tell that there are two host cancellations lately.  With those there are penalties to pay.

[David126]

You cancelled Bonnie.