Cancellation Fee

[Gamini2]

I went away from London to Melbourne, Colombo and back to London from 16th April to 21st May.

I blocked all the day I am away. But someone managed to book on the 30th April and I request him to cancel

but he did not. So I did cancel and BNB has imposed a cancellation fee of £72. Please help me to recover that money.

I have not done anything wrong.

[Bruna-and-Siana0]

@Gamini2 Unfortunately these are the new rules. Is this your first cancellation? You shouldn't be paying if it's the first cancellation. Here you can find the info: https://www.airbnb.com/help/article/990/i-m-a-host--what-penalties-apply-if-i-need-to-cancel-a-reser...

If you need to cancel because of an extenuating circunstance, then no penalties should apply but you need to contact AirBnB and submit proof. Here the info: https://www.airbnb.com/help/article/1320/what-if-i-need-to-cancel-because-of-an-emergency-or-unavoid...

[Sarah977]

@Gamini2  When you talk to airbnb as @Bruna-and-Siana0  suggested, make sure to explain that your calendar was actually blocked for the day the guest booked and that there must have been a mistake on Airbnb's end that the booking was allowed to go through in the first place.

[Maddalena35]

Hi there I am having similar problem as in regard Airbnb fee for a reason that was absolutely not my fault , and I am requesting Airbnb to return my money as I have not cancelled any booking, there was a technical problem

of which Airbnb are aware of , as in regard of my calendar , would not let me block dates or even better switching from instant booking to a booking where guests  were to contact me first.

I have explained several times to the support that I was having problems with blocking the dates in my calendar they did not solve the problem, and they have penalised me Euros 74.00 for something that I have not done , I am fuming , angry , because we discussed it last week Friday , and they managed to change my instant booking at least, so I would not have trouble with the dates.

i will not easily let go as I feel robbed, customer service is a wreck , and I wish to make a complaint against Airbnb, 

i have phoned them today and they said that a manager apparently is dealing with the matter ,I do not trust them.I have recently heard so many complaints about Airbnb ,but I want to make a complaint, I have right for that money , plus I have an agent that I have to pay his fee, I have been penalised for no reason, am still waiting for their contact as in regard , but meantime I want to start my complaint can anyone help?

[Christine615]

Agreed. If he blocked the days then the system should not have let the guest book the dates. It should have honored the block. 

I do think the system is glitchy, lately.  I blocked a month temporarily for a local non-profit and when they didn't complete their booking I unblocked them. Then looked and Airbnb's app had blocked the next four months. I had to manually unblock them all. Sigh.