Cancellation Questions

[Jen70]

Hey guys, I  was charged $65 for cancelling a booking well in advance instead of the $50 cancellation fee in the cancellation policy. Does anyone know why this may have happened and advise me how to request airbnb correct it and reimbuse me the $15 extra deduction?

Thank you

[Cynthia-and-Chris1]

The fee is $50 USD - so depending on your location and currency, it could be different.

[Karen401]

I was charged $65 as well. Have only been on Airbnb for a few months and didn't realise I had instant booking. There is not much leeway if you make a mistake.

[Marit-Anne0]

@Jen70

I suppose you are a guest and that you cancelled a booking.  If you cancel, the airbnb fees are never refunded even if you are well within the cancellation policy of the host.  Take a look at your receipt/itinerary and the breakdown of costs.

Not sure this answers your question, but is the best I can do without seeing the relevant documents.