Cancellation Questions

[Annmarie2]

I need help. I have a 10 Guest limit on my rental and I have guess that just arrived looking to try and add 6 more people upon arival totaling 16 guests in all. We have explained the situation to them and the listing clearly states no more then 10 people and no parties or gatherings at the house. They are also aware that day guests are included in the total of 10, so no more then 10 people in the house day or night and they initially agreed to that. But now upon arrival there are 16 and I do not know what to do. How do I cancel their resevation? Or can I cancel? What can I do? 

[Chantal39]

The disruption of airbnbing my flat is causing me great emotional stress. The property I airbnb is my my main residence, so that means I am regularly sleeping on a friends sofa or my at my mums. I suffer from depression so stability is really importance for my mood and my health. I am finding the cleaning, organisation and experiences with guests extremely stressful. I have reservations until September but would like to cancel them. Do you think I would be able to get extenuating circumstances?

[Alice-and-Jeff0]

@Chantal2Contact Airbnb and discuss the situation with them.  Mental illness is not covered in their current policy explicitly, but it may apply.  You should, for the time being, immediately remove your listing from the website to avoid any additional reservations.  

[Chantal2]

Sorry but I think it's not the good "Chantal".  I have no problem with Airbnb 🙂

[Donna15]

@Chantal39, contact AirBnB and discuss the situation with them. 

You should also snooze your listing - or block calendar days - so that no further bookings can be made.

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-Community-Help-Guide/m-p/16165

You can reach them as well via the Help link at bottom top of this page.

Also, on any guest reservation itinerary is an AirBnB phone number.

Or – if you have a Twitter account - try twitter@airbnbhelp. Some have said there’s a quick response.

More essential reading for hosts.

https://community.airbnb.com/t5/General-Hosting/Community-Help-Guides/m-p/23100#U23100

[Susie7]

Hi, we have a strict cancellation policy.. the guest cancelled.. 7 days before the booking... airbnb sent me an email that we would recieve 50% of the booking minus fee ... no problems.. However I recieved an email from the resolotion centre with a request for 50% of the booking  ... is the  guest requesting the whole amount or does air bnb send this to all hosts before they refund the 50%

thanks susie

[Alice-and-Jeff0]

@Susie7 The guest is requesting the remainder to be paid back to them.  The resolution center should should you who is making the request for a refund.  Based on your cancellation policy, you can say "no" to refunding additional money.  

[Rene6]

A guest who was supposed to come stay for 2 months in July canceled due to circumstances beyond her control and I offered a refund and she accepted. Now I see on future transactions my calendar is STILL closed for that time, and an amount from her for ONE day to be issued to me!!!@  HOw do I get to open my calendar for that time?

[Emily60]

I have a moderate cancellation policy on my listing. If someone cancels less than 5 days prior to the reservation do I still get paid the full amount? And will my calendar then be cleared to show my listing is available?

[Allan7]

I Have had two cancellations this season . My policiy is set as Strict ....since my season is very short . anyways other than getting notified by airbnb the monies that i would be entitled to does not show up on my YTD ernings . I thought the pay out was emedeiate ? or do i have to wait for the funds when the reservations were made? 

[Julius0]

Hello Everyone,

What if in the case that the guest has a double booking and need a full refund for one of the bookings 

it has already pass the dates...please how do I go about the full refund because Airbnb has his account details and am not yet paid the 

payout for the guest yet?

[Mary117]

I have a guest that wanted to change her reservation by one day. I went in and changed it, but it never took. I tried several times, but it still showed the same dates, and not the n ew dates. So I thought I would cancel it and start over. Now the dates are not even available, and she is planning to come. How do I force a reservation for this person?

[Terry30]

We rent the units behind our house.  Last week we had someone cancele as soon as they showed up due to no AC.  We don't advertise AC in any of our listings.  They even admitted to reading the listing wrong over the phone.  They have now requested a full refund via Airbnb, which we have denied due to our strict cancelation policy.

We now have another guest who arrived.  The unit was not cleaned in time.  We offered/refunded the cleaning fee right off the bat and the unit was ready in less than an hour.  It we even responded to the guest less than 15 min after they contacted us.  The have now sent us a message saying they will be staing tonight only and have found a place to stay the rest of their trip.  Again, they would like to be refunded the full amount. 

This is the first time we have had so many cancelations.  Our listing for this property is "WIndansea #1".  We have two other units on the property with almost 100 reviews.  I'm not sure what is going on. 

We don't want to refund any of these people money due to the mistakes on thier part and we have done our best within reason to satisfy them.

Thank you in advance.