Cancellation from host

[Salome10]

Hello, I have a problem and need assistance as soon as possible.  I am having a hard time contacting Aibnb directly so maybe someone could help me!

My host had to cancel my reservation and asked me to cancel, which I did. I send Him a cancelation request, but he says he doesn't know where to accept. If I choose the other options it Airbnb charges me 30$!

What should I do? I don't want to be charge 30$ since it wasn't my decision to cancel! 

Thanks in advance,

Salomé

[GregBnb0]

Hi Salome,

I think you should give a phone call to Airbnb an explain it, of course you won't be charged 😉
(Phone number > Google)

King regards,
Gregory

[Quincy]

Hello @Salome10,

Welcome to the Community Center!

I'm very sorry to hear about this. If you're looking to contact Airbnb, I'd recommend that you have a look at the 'How to contact Airbnb' guide that I was able to find in the Community Center.

Please let us know the outcome.