Okay; now I'm really confused. When I read the cancellation policy, it sounded like we can cancel penalty free up to 3 times per year for anyone that booked used Instant Book. However, if it's anything else, we can cancel once every 6 months "penalty-free" meaning that won't affect our SuperHost status nor will we have a negative review written about us.
"Cancellation fees
More than 7 days before check-in: You'll receive one penalty-free cancellation every 6 months. Then, for every additional cancellation within a 6-month period, you'll be charged $50 per cancellation."
But yet, there shows on there "Other penalties" which leads me to believe if I've canceled someone that doesn't Instant Book 1 time in 6 months, that we would lose our superhost status and receive an automated negative review.
I just got off the phone with someone at AirBnB (it was their 2nd week working there) and they informed me (after they asked around) that again, 1 cancel every 6 months will be penalty free no matter if it's Instant Booked or not.