Cancellation policy

Cancellation policy

Hello everyone, 

Please help me out figure out a solution to my situation. So I booked a room for 5 months starting the 09th of April, and I noticed that the room isn't well isolated, I can hear all sorts of noises, from people peeing in the restroom, doing dished in the kitchen, taking shower.... So tonight (the night of the 10th to 11th of April) I could not get any sleep before 2 AM because I could hear my roommates flushing the toilet, washing stuff ... which are normal things to do, but the problem is that, I can hear everything as IF my door was open. 
And I also have been woken up a little bit before 5AM by some noises. 
I asked the host , he said he will talk to the roommates, but the problem is they are not noisy people, it 's the walls that are paper thin, so I will still hear everything and have sleep deprivation again. 

I really want to cancel the reservation now stay for the next 30 days and then leave, is that possible ?????? Thank you

2 Replies 2
Normen0
Level 10
North Bay, Canada

@Naziha5 There are variables on cancelation policies. Best way to find out is to click cancel reservation and it will tell you what you are committed to.  It’s likely 30 days but only you will know.

You can ask your host if they will refund you. Do this through AIRBNB messaging.  It’s up to you whether you trust them to refund. 
If you are still paying for 30 days, do not cancel!!!  You will be paying for 30 days more but out on the street and then having to pay for a second place at the same time if your host isn’t willing to refund you. 

Instead, you can  change your reservation to the minimum number of days, find another place for at the end of your 30 day stay. Make tons of inquiries about sound proofing with the new place. Meanwhile, invest in some really good earplugs, white noise machine and do your best.  Good luck!!  

@Normen0  Thank you for your answer, I appreciate it. 
I didn't know about the changing reservations, so I will do that and hopefully the host will accept, because this is really unfair, such problems should be discolsed at first. We all are working our hardest to have an income.
I will do that, and hope I won't get fired from work because I couldn't wake up after multiple sleepless nights. 
Best regards,

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