Cancellation

Chris14748
Level 2
Holywell, United Kingdom

Cancellation

I have just had a long standing booking cancelled.  The host blames Airbnb , saying they have cancelled all her bookings for no reason.  I have contacted air nb three times, they do not reply, but keep closing the thread, saying it is resolved.   Can anyone throw any light on why this it happening?

2 Replies 2
Emiel1
Level 10
Leeuwarden, The Netherlands

@Chris14748 

The listing(s) of the host are probably (temporary) suspended by Airbnb due to issues. Airbnb can also decide to cancel upcoming reservations.

 

You should have received a message about it.

Debra300
Top Contributor
Gros Islet, Saint Lucia

@Chris14748,

If you still want to stay at that location, you can the host if the space is listed on any other platform, such as Vrbo, or has their own site/accepts bookings directly. 

Don't just believe what I say, check the Airbnb Help Center

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