Cancellation

[Fernando267]

Hi everyone
My guest is in my apartment for 30 days. She just told me that she's going to leave because 4 days ago she had an issue with the key to open the gate of the garage and she thinks it's not acceptable. I provided her with a new key and a remote so the issue was fixed in less than 24 hours. Now, 4 days late, with the issue fixed, she's telling me that she's very disappointed and she has decided to leave TOMORROW and she asks me to refund her the rest of the stay. According to airbnb policy, I think it's not enough to cancel but I would ask the community if you had a similar case.
Thanks
Fernando

[Anonymous]

Yes, as a host you mean nothing to Airbnb. They simply do not concern themselves with the ones taking the risk. But then neither does city goverment which is why we all started out as excited that Airbnb started, only now to find it is no better and far more headache. 

[Noe7]

Hi . I don't know where I can ask for help .

i have one of my booking that it have been accepted but I haven't done it , I think it was automatically and the thing is on those days my flat is not free which what I can't not hav

[Noe7]

I can not have guest on those days . When i try to canceled obviously they want to charge but my question is . I haven't accepted that booking. 

What i can do ?? 

[David126]

@Noe7

I see you have Instant Booking on so no need to approve.

[C-A0]

Airbnb turns off my site due to 2 cancellations??  One initiated by guests and one due to foundation / floor leak problem that created ZERO problem for the guests, well in advance, as I helped them to find another place ... Really airbnb?  

Making it so very tough these days on Owners.  Even worse with all the local problems created around short term rentals, you should be ON my team not always AGAINST me as long time user of the service!  No rights whatsoever?  More demands, can't talk with visitors, costs disguised, town up in arms anyway so the less the better anymore!

Silly to be dissed like this after so many years using the site, but that's big biz for you!

CG

[Mick27]

Another option is just to make the apartment so expensive (push up prices over the period you want no-one), that you can happily let them book it and you can go & stay in a hotel over that period, and still turn a profit.

[Suzanne204]

Hi 

I have a returning client who had booked a prime week for 6 people and then cancelled a week before the date. She and her sister were having surgeries and could I waive the cancellation fee. So as a compassionate person I said of course...she cancelled through the Airbnb webite and I accepted her cancellation. But she did not cancel she pushed her booking to March 2018 to avoid a cancellation fee. She then recevied a charge from Airbnb for $1200 and she is sending me really rude emails. I let her know that she should deal with Airbnb directly as I had no idea what the charges were about and had received no payment. And that the prime dates  she booked were not rebooked. The nasty emails continue to come. This guest and her two sisters were full of complaints on their first visit and they even tried to under cut Airbnb on their first stay with me. Clearly unscrupulous kind of people from the start. I gave them a resounding no way. This is their neglect to cancel in a timely matter that has now amazingly become my fault.

What's a host to do???

Suzanne

[David126]

@Suzanne204

Sounds like she did not cancel but moved the booking so the original payment would stand?

[Suzanne204]

You are absolutely correct she played on my good nature and then canceled later. But you know ...they were such a pain I did not want them to come back. Three sisters all 65 plus complaining about everything!

[Mick27]

Suzanne, tell her that you employ Abnb as your letting agent, for that you get your property displayed on their website, and (only after someone has moved in do) you receive a payment from them.

[Sara581]

Greeting

I need to cancel a reservation as a host.  I tried several times but I just receive a message:

“Unable to perform action. Please try again through the website or contact support if you need immediate assistance

[Arkady0]

Send them to hell. Don't ever babyseat this people!

[Denise118]

I read what you accepted to resolve this issue.

I'm new on the community board and wanted to look specifically for Cancellation’s in the group.

i recently found out that the Airbnb support team has been helping guests workaround the cancellation process no matter what we have selected or what the guest has accepted to comply with.

The guest will contact Airbnb support if they aren’t happy with our response to their cancellation.  I always quote exactly the cancellation policy and what they may or may not receive.

of course, many of them  or all want 100% of their money refunded.  If you don’t refund 100% or give them something they accept (even though they booked and contractually agreed to your cancellation policy), they may contact Airbnb support. I actually believe they all do since that’s been my experience.

I recently found that Airbnb is telling them how to get around the cancellation policy by using the “Change reservation” option.

I can’t believe that Airbnb gives us 3 cancellation policy’s to apply to our listings and as soon as a guest wants to cancel, Airbnb tells them how to get around a contract the guest has with us, the Host.

if Airbnb wants to give money away, let them absorb the fee the guest would have to pay and give us our money.

I don’t have the words to express how unprofessional this little action on the part of Airbnb is by showing guests how to break a contract and show the cancellation policy has no effect or meaning. 

Airbnb does so many things that boggles my mind but this is the worst by far!