Cancellation

Eudora-Ralph0
Level 1
London, United Kingdom

Cancellation

Please help.

 

A family booked my place through automatic booking which overlapped a night that was blocked on my calendar. The family want to cancel because otherwise they'd have to find another place for the last night (the night that was blocked). When I tried to cancel I was told that it would mean that no one else could book during that period. However another family want to book my place during this period (of course excluding the blocked night) What do I do?

 

Thank you,

 

Eudora 

1 Reply 1

In this case, please call airbnb directly so hopefully none will be penalized by cancelling it. 

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.