Cancellation

[Shane46]

I have a problem with what my calendar is showing.  I had a guest who decided they wanted to change from 3 days to 2 single nights with a space in the middle, and I said No, so they cancelled.  WHY does my calendar show "Cancelled by YOU"???  I didn't cancel, and I refuse to accept any liability regarding Super Host.  Also, why isn't it just showing available?  Just because these jerks didn't like it doesn't mean somebody else won't.

Thanks

Shane

[Shane46]

What the living **bleep**?  It says I can't reserve for those days!!!  Get this fixed NOW.

[Marzena4]

@Shane46 If you are not aware, this is Community Center, not Customer Support. You must contact airbnb directly. Maybe on Twitter?

[Marit-Anne0]

@Shane46

I believe you may have received a message going somthing like "the guest would like you to cancel" - if you agree to this message it is treated as a host cancellation.  

When guests cancel there is a list of choices why - one of them is "my host needs to cancel". You will then receive a message that you will have to agree to.  

[Shane46]

Yes, this was frustrating.  There is no airbnb support listed anywhere I can find it now.  This was the only thing that seemed close to it.  I finally found a telephone support for superhosts in my old email that I've now saved to my phone.  I can give that out on request.  They solved the problem, which is that now guests can request that the host cancel.  That's a messed up "feature" that I didn't expect at all when I was trying to resolve a guest who wanted to split their 3-day reservation into 2 1-day reservations with a separate 1-day reservation to fill in the middle.  I turned them down and they requested that >I< cancel the reservation, which risked my superhost status and blocked those dates.  Airbnb phone support was excellent as usual.