Cancellations

Norma90
Level 2
Atlanta, GA

Cancellations

Sorry Emma that it happened to you: However, it happened to me today too... Today a guy booked for one person and there were three of them coming including a dog . I told him that he have to book for three person and he did not respond, i called him and he said that he is not paying for three, because i sent him an invitation to book for one , he  lied. Eventually, he threaten to sue me for the extra money that i am asking him to pay out for the other two person. Anyway, i cancelled the reservation and refunded him the money. In addition, last night a guy booked for three other guys at about 7:49 and within a few minutes he wanted a refund , he claimed that my home is far away from where he is doing his recording. Even though i have stricy cancellation policy ; i decided that i would refund him half , he did not want that he wanted the full refund. Therefore, after 43underlying threat message that he sent me , we cancelled and refunded him the money. I do not know what effect this has on me as a host on Airbnb, but my sanity, mysafety, my self-worth and my health is more important to me. At all cost i tried very hard to eliminate stress from my life. Who knows what those guys would have done had i not refunded them their money

2 Replies 2
Gerry-And-Rashid0
Level 10
London, United Kingdom

@Norma90 One nighters always seem to cause the most problems

Quincy
Community Manager
Community Manager
London, United Kingdom

Hello @Norma90,

 

Welcome to the Community Center. 

 

I am so sorry to hear about this. I was wondering if you've been able to get in touch with Airbnb? 

 

Please let me know.

 

Quincy 

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