I made a reservation at the end of July for the 29th October. When i made the reservation the host had fairly good reviews, but as we approach the date of the reservation, i notice that his reviews have become aweful and i no longer want to stay there anymore. When i tried to cancel the booking, i have found that he has a strict cancellation policy requiring 50% of the booking fee. Am i to understand that regardless of the deterioration of his listing he can still enforce this cancellation fee. This is not a single poor review, its 5 consecutive appaling reviews , citing no contact, poor service and poor property management. The host has not responded to a single review nor has he responded to my initial e-mail, so i can only assume that the reviews are based in truth.
Does anyone have any advice,? if it was just me and a mate i would just take the risk and suck it up, but its me and my young teenage daughter and it will be her first time in London. I am also a Airbnb host, and i couldnt have complaints of this nature on my listing, nor would i ever not reply to an initial booking request.
