Cannot Decline enquiry: "Something went wrong - Please try again later"

[AraBnb0]

Dear all,

I have been having the same issue since yesterday. I have a pending enquiry that I cannot decline. I click on "decline", explain why I refuse the request, accept the calendar the dates, and then write an explanation message. When I click on "deny request", it keeps saying "Something went wrong - Please try again later".

I already let the guest know that I cannot host but I guess this is affecting my response rate!

Did anyone have this problem before? What can I do?

Thank you!

[Jeff158 · Accepted solution]

@AraBnb0 

You don't need to decline an enquiry, responding with a message to the guest stops the 24hr countdown clock. If its still showing the clock counting down, refresh your screen.

https://www.airbnb.com/help/article/2410/what-can-i-do-when-i-get-a-booking-enquiry

[AraBnb0]

@Jeff158 Thank you for your reply! It is good to know.

However, I guess I should be able to decline enquiries, right?

Thank you again!

[Sandra856]

Hi @AraBnb0 🙂

You can decline but it is not nessecary to keep your response rate at 100% and the airbnb system doesn't like declining. Declining is never good in the airbnb system! It will hurt your placement as airbnb will think you didn't got an updated calender.

The reason why you can't press the decline button in this situation could be because the booking is no longer possible. As I told you yesterday replying is enough and you can then remove the inquiry from the dashboard afterwards.

Best, Sandra 

[AraBnb0]

Hi @Sandra856 thank you very much, once again!

I will not decline enquiries from now on 🙂

Anyway, I find it completely absurd that this options exists: it hurts hosts and it apparently brings no benefit to anybody...looks to me like it's some kind of trap... 😞

Thanks for your patience 🙂

[Sandra856]

@AraBnb0 It is completely ridiculous. When you receive an actual booking request you will have to either accept or decline. If you decline because the guest wants to bring a giraf or 200 guests for free you are penalized. I always ask the guest to withdraw the request in order to avoid the decline button 🙂

Best, Sandra 

[AraBnb0]

@Sandra856xD xD

Yes, I completely agree...as a guest, I used to love AirBnb, but as a host I find it extremely user-unfriendly. Does not look like AirBnb cares, anyway...

Thanks for the tip and for taking the time to help me! I appreciate it very much!

Cheers,