Chargeback to a guest

[Nadim11]

Hello,

My guest from last week, Yiltan, smoked inside the suite and the smell is still seeped into the rug, and the bathroom door was cracked. I spoke to the property management department to determine the cost to replace the door and I have now heard back. This is the first time since I started hosting that there has been damage in my suite, how do I proceed from here, i'm unfamiliar with the process and not sure what to do.

Thank you,
Nadim

[Emiel1]

@Nadim11 

https://www.airbnb.com/help/article/264/what-do-i-do-if-my-guest-breaks-something-in-my-place