Would like to get perspective on other hosts' procedures regarding bedding upon guests' checkout. Our checkout instructions ask that guests strip sheets and pillowcases off the beds they have used, and place them and all used towels in the bathtub for laundering. I specifically did not use the word "bedding" because bedspreads, quilts, etc., in my opinion, do not need to be laundered after each and every guest--especially when you have back-to-back, same-day checkouts/check-ins. (Obviously if they are soiled or stained, they are laundered immediately).
We had a young couple with kids check out yesterday. Because our cleaner was unavailable, my husband and I went to clean last night. We found that the guests had not only put the sheets, pillowcases and towels in the bathtub, but also they had put every single blanket and comforter (totaling 7), every single bedspread (3), and pillow shams (3) in the tub. They had even taken blankets from the living room that are folded over the couch and loveseat and put them in the bathtub. The worst thing is that they had also taken a pillow off one of the beds and put it in the bathtub. Our instructions do not ask that guests do this.
I sent the guests a polite message saying that we appreciated their leaving our home so clean and spotless, but that putting every single item of bedding (including a pillow) in the tub could have been very problematic if we had guests checking in yesterday afternoon after their morning checkout. The turnaround cleaning would have taken too much time for the next guests to check in on time.
She apologized, and explained that they had stayed at an Airbnb once before and the host gave them a very bad review because they had stripped the sheets and pillowcases ONLY, and not every shred of bedding. She went on to explain that all Airbnb bookings must be done in her name because no one will allow her wife to book because of that bad review.
It just seems unnecessary to me that (1) every shred of bedding needs to be laundered after each and every guest, and (2) if a host does launder every bedspread, quilt, blanket, etc., after each and every guest, it seems harsh that a guest would get a review that was so bad, it precluded her from booking through Airbnb in the future.
[My opinion regarding what my guests did: I feel it is possible that their young children wanted to "help" with the checkout process, and they "helped" by stripping the beds and putting everything they possibly could into the tub. I believe an adult would never have tossed a pillow into the tub for laundering, and I believe an adult would not have removed blankets folded over the backs of the couch and loveseat and tossed them into the tub. But I could be wrong.]
They were otherwise very good guests, so there's that. My questions are: What are others' thoughts on laundering bedspreads, quilts, etc. after each and every guest, and if you did require that, would you give a guest a review that was so bad because they did not completely strip the beds, that it precluded them from booking via Airbnb?