I am now already in a +10 day discussion with Airbnb on an i...
Latest reply
I am now already in a +10 day discussion with Airbnb on an issue of blocked days that are being switched to 'active' in the c...
Latest reply
Sign in with your Airbnb account to continue reading, sharing, and connecting with millions of hosts from around the world.
Hey my last guest damaged my wall and I would like to claim a report
Answered! Go to Top Answer
@Noel583 then you need to follow the process Airbnb has laid down for doing so (see airbnb help centre - Airbnb guarantee for details of making a claim).
Basically contact the guest before your next guests check's in about the damage, take photo and video evidence, if the guest won't pay involve Airbnb and claim against your deposit/their Guarantee.
@Noel583 then you need to follow the process Airbnb has laid down for doing so (see airbnb help centre - Airbnb guarantee for details of making a claim).
Basically contact the guest before your next guests check's in about the damage, take photo and video evidence, if the guest won't pay involve Airbnb and claim against your deposit/their Guarantee.
Ok I had guest damage my house plus took some items. AIRBNB is awful when it comes to this. I am superhost have been doing this for 5 years..I about to take Airbnb to court also go to VIBO they have insurance pollicy I don't have to deal with the guest. I just take a picture of what the damage is and they send a check..I am in business for my self I deal with claims everyday..Us reaching out to the guest is a BIG NO NO they of course will say they didn't do it..If I am a host and super host at that I tell you they damage my house then they should send a check. Now if you do it more then a few times yes research it..We also can't have camera on the inside which I would want to do anyway but dang to prove a point