Cockroach infestation but no refund?

Helen-And-Bjorn0
Level 1
London, United Kingdom

Cockroach infestation but no refund?

On the first day that I arrived, I noticed cockroaches.  I emailed the host, who notified me that her last tenant 2 weeks prior had noticed the cockroaches but that she had thought the problem had been solved.  She stopped by the next day to clean the kitchen and found a lot more.  When I asked her what she had done about the problem or what she was going to do, she was vague and seem to think that a cockroach trap would be enough.  (Btw, she put no bait in the traps, so it caught nothing the first night.  We put the bait in the next day and caught a lot.)   

 

Here's my problem.  I booked this apartment for 2 months.  Any replacement booking is much more expensive (50% more expensive) because the duration is so long and it is last minute. 

 

There is nothing comparable in my price range (even including the 200 USD they offered).  So I am considering whether I should just stay, since everything else requires shelling out a lot of money.

 

I was offered a 50%-refund by a previous case manager for every night that I stayed there but now my current case manager says that she can't offer me 50% unless the host agrees to it.  The host is clearly at fault and has admitted to the cockroaches in her messages to me. I have also sent Airbnb photos of the problem.  Has anyone else had this problem?  What can I do about it?

 

 

2 Replies 2
Marzena4
Level 10
Kraków, Poland

@Helen-And-Bjorn0 Insist on a refund. Escalate the case, prompt you want someone else to deal with it or go to Twitter.

// "The only person you can trust is yourself"

@ Marzena.  Thank you for your advice. But I worry because the case manager said that  I need the host's permission to cut my stay short or get a refund.  Can the host evict me if I make too much of a fuss about the refund?  

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