Contact

[Philip123]

A guest has left without paying the final instalment (perhaps not deliberately) and the reservation has now been cancelled and it says I've cancelled the reservation, which I most certainly have not. How can I contact AirBnB to resolve both issues?

[Gerry-And-Rashid0]

@Philip123

A guest can leave at any time and either cancel or not. 

If they cancel then your cancellation policy comes into effect.

Sounds like a longer term stay? Did you get an email that sounded like you were doing the guest a favour by cancelling his stay - if so and you agreed then you have pretty much been scammed by AirBnB. It's such a sneaky way they have of getting you to agree to a cancellation and then making it your fault.

On the other hand - there could be fraud involved. Had they run out of credit. Or were there extenuating circumstances? All you can do is contact AirBnB and ask what the situation is. 

[Ange2]

@Philip123  This is the telephone number for the United Kingdom+44 203 318 1111.   Twitter is a good option too. Good luck!