Contacting AirBnB

Katie699
Level 1
New York, NY

Contacting AirBnB

I am having an issue where I am being contacted by Airbnb through text.  

 

I received text messages Wednesday at 4:52am, Wednesday at 8:20pm and today at 7:53am with an Airbnb verification code that I did not request.

 

I am very concerned that someone is trying to access my account.

 

I cannot get through to Airbnb to resolve this. 

 

Can anyone help me with a contact phone #?  

3 Replies 3
Kaylee18
Level 10
Hamilton, Canada

@Katie699  Make sure you change your password just to be safe. Not sure what number you use to contact them but I use the customer service line 1-855-424-7262 and I've never had issues reaching them. 

 

Katie699
Level 1
New York, NY

Thank you!  I did change my password and I did get through to them.  Thank you so much.  

Sarah977
Level 10
Sayulita, Mexico

@Katie699  I have gotten those and they are legit. It happens from time to time. But if you want to be sure, I also found that message in my Airbnb account- I think it was either in the Inbox or my account info or the payment method page. If you can't find it anywhere there, contact Airbnb to make sure it's legit.

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