Contacting Airbnb by email.

Linda348
Level 2
England, United Kingdom

Contacting Airbnb by email.

Hi

I cannot find any contact details for Airbnb on the website, which is not helpful if there is an emergency. I wanted an email address to report what is probably a phishing email purportedly from a prospective guest saying there was another website offering my property for a different price. When I followed the link it looked like Airbnb log in, but then I got a message saying the website was unsafe. I've now changed my password.   Is it really a good idea to prevent hosts from contacing Airbnb directly?

Linda

4 Replies 4
Kirstie
Former Community Manager
Former Community Manager
London, United Kingdom

Hi @Linda348,

 

Unfortunately this is quite a common phishing attempt, there are other threads about the same issue in the Community Center such as this one. It's good that you have changed your password, hopefully your details are safe. You can report this email to this address: report.phishing@airbnb.com. This Help Guide gives advice on how to recognise emails from Airbnb and protect yourself.

 

If you would like to contact Airbnb, this Community Help Guide explains the best ways to do so. It's worth saving the link for future reference!

 

Just to let you know, I have moved your post here to a new thread so that it doesn't get lost in another discussion. It will be easier for others to find it here.

 

Kirstie

 

Gudbjorg1
Level 1
Reykjavik, Iceland

I have problems and need to be able to send Airbnb an email . Is there a way for me?

My control panel does not come up but all other pages. I have trobles i am not able to send reviews to my guests. Can anybody help me?

 

David126
Level 10
Como, CO

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