Dear Community,
First of all I want to start by saying how awful is the "help yourself" implemented by airbnb and how i ran in circles for at least 30min searching for an answer to my problem. The fact that i can't raise a ticket is very bad and i will think 2 times next time when using this platform.
Steping to my problem. I've had a coupon for new joiner on Airbnb, coupon which "i've used" with my first reservation. As you can see i've put i've used between quotation marks because i had to cancel my reservation because didn't like the location even though the apartment was Ok. Therefore I didn't actually used the coupon, I didn't benefit the discount from it since i've cancelled the booking. Got my money back but the coupon not ! I see this new joiners coupon like an welcoming gift from airbnb which is nice, but in this particular case i couldn't enjoy "my gift" and at the moment i assume that this doesn't work as intended (with refund was supposed to get back also the coupon).
Thanks in advance for your support !
Is there any way to recover it ?