No, the first review was with a group trip with friends and it was very hard to coordinate. There was a language barrier in Cuba and a phone issue - If you are unaware, Cuba has no phone service unless you are connected to wifi in parks or with wifi cards so if we had to contact our host there, we had to wait till we were in wifi and hope they were also. Our host + driver were great but when traveling in a group, it is very hard to have everyone follow the directions.
Thank you for your helpful words - plus some more.