We recently had damage to our home due to a guests leaving the bbq unattended and food caught flames shot out the back which then melted the exterior siding our house. I contact airbnb and was told to send request for funds via resolution centre which I did. Guests obviously isnt taking ownership. I clicked on button to expedite to airbnb and the claims said it wasnt covered due to faulty workmenship. My house is 4 years old and if the guests didnt left unattended this wouldnt of happened. Can anyone help was i can do next. Has this happened to any hosts? Why wouldnt this be covered under host protection Insurance? Please help