Hi
A person in a recent party of guests injured herself on my property. I would like to start a PL claim. The help centre, calls and emails, are beyond useless. They have no idea what a PL claim even is.
I get a lot of 'sorry this happened'. Frankly I am emotionally fine I just want to do the **bleep** admin.
This page appears on the Airbnb site but when you click on the 'contact us' it takes you through to the standard contact us page...
https://www.airbnb.com/host-protection-insurance
Does anyone know how to deal with this. Or ideally someone who I can email or phone at Airbnb who is in this department and not some underpaid person who has no idea.
Thanks