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Decline Reversal

‎02-12-2016 05:18 AM
Noeline1
Level 1
Victoria, Australia
‎02-12-2016 05:18 AM

Decline Reversal

How do I reverse a decline. A misunderstanding regarding guest numbers and I  now want to pre-approve.

Noeline

‎02-12-2016 05:18 AM
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2 Replies 2
‎02-12-2016 07:55 AM
Karen-and-Brian0
Level 10
Bragg Creek, Canada
‎02-12-2016 07:55 AM

Hi @Noeline1 There isn't a way for you to cancel a decline, but you can send the guest a message explaining what happened and ask them to request to book again. Hope that helps - Karen

‎02-12-2016 07:55 AM
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‎03-06-2017 02:52 AM
Robyn14
Level 2
New South Wales, AU
In response to Karen-and-Brian0
‎03-06-2017 02:52 AM

I have had the same problem. However when the guest tries to re-book they get a message stating that my apartment is booked for that period and they are unable to book again. Any ideas?

Many thanks.

‎03-06-2017 02:52 AM
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