Delay to receiving superhost- anyone is else dealing with this? Frustrating

[Todd227]

Has anyone had a issue receiving their super host status ?    I have met all criteria by the deadline and have verified this with support. 

I was told , give it a week and it should be received.  After 10 days I called and was told that there was an u expected technical issues and they would escalate and contact me when resolved. (No time frame given)

after 48 hrs I called back and it appears that they are no closer to handling my escalated support ticket. I have spent over an hour and 3 calls today to support and no information nor expectation  given. I requested a supervisor or manager and was put on hold for 40 min.  I called back 2 more times, made same request and was hung up on.  Finally the rep I spoke with that had me on hold 40 min called back to tell me there is not one available. I was assured that I would be contacted by mgr by end of day.  It is now 9 pm.  No call. No resolution nor expectation to resolution.  

I have read that this has been a issue in the community in past reviews and years.  

Has anyone dealt with this and been through this.  

It seems that this is an ongoing issue and raises concerns of unfair business practices. 

[Justin271]

Hi @Todd227 are you sure you qualified before the last assessment date? I qualified 1 day after the last assessment date and had to wait a month before they gave me Superhost status. It could be that Customer Service didn't notice that while they were trying to help you out. I have a few friends that work at Airbnb headquarters who have mentioned that Customer service at the moment is so jammed up and a serious mess. Im going through my own redundant hold up on the CS side for Airbnb Plus and it hasn't been resolved for two weeks now so hang in there. Its will come.

[Justin271]

@Todd227  I checked out your listing and reviews and you have 3 reviews for July and a few in June so if the guest in June left it after July 1 then you missed your assessment date to qualify. Next date is in October.

https://www.airbnb.com/help/article/1319/how-do-i-track-my-superhost-status

[Todd227]

Thank you.  Yes ,  all criteria met prior to the review date.   

Unable to attach screenshot 

[Todd227]

At this point it is almost comical the unacceptable level of service, follow up on what what’s said to be done , and trying to get anywhere. 

So, as of now , I did not get a call from supervisor by end of day as I was assured I would.  

I called in just after 2 today and spent over 20 minutes on hold trying to get one on the line. 

I was told I would get a call back today. 

Unfortunately i I have no faith in that.  But we will see,  if not I’ll do it again tomorrow.  

All of this could have been very easily avoided if they would have provided an explanation of what’s going on, what they are going to do and a follow up time and date.  The inability to follow through with the core essentials that are customer service has now made this a larger issue than it ever needed to be.