@Regine74 It is 72 hours wait for guest to respond before Airbnb can be involved.
It is hard for having guests in the back to back situation. But it is reasonable from Airbnb perspective because they want to have the photo evidence before the next guest check in. After next guest check in, it is hard for them to determine which guests do the damage.
There is one way you could do it. If you know some damages are done by the guest, you ask your cleaner to take pictures of the damage when you are not available. You can submit the photo evidence along with some sort of estimates for the repair/replacement, which may not be correct.
No matter what, Airbnb will ask for further documentation. At that time, you already get professional estimate for repairing/replacement and other necessary documents. Airbnb resolution center is based on the actual documentation for the claim instead of the claim amount you entered when you created the claim case.
Hope this helps when you encounter the same situation next time. Let's hope you would be lucky and not need it.