Did I get paid?

[Eva764]

i cannot check in client and I do not see that I have received payment. She is already asking for a refund for early departure. I'm afraid I will not be paid for her time.

[Emiel1]

@Eva764 

Your (future) payouts are in your transaction History pages.

If you are a new host, first payout can take up to 30 days, please read:

https://www.airbnb.com/help/article/425/when-will-i-get-my-payout

If your guests wants to leave earlier, she need to cancel or change (shorten) the reservation.

Any refund will be calculated automatically.

Best regards,

Emiel

[Dorian41]

ive had 2 cancellations of bookings and they were charged a fee....but i never got it? when will i recieve it?

[Rachel177]

@Dorian41 both of your listings have a flexible cancellation policy so you don't get any fee unless the guest cancels within 24hrs of check in. If they cancel more than 24hrs before check in the guest gets refunded your accommodation & cleaning fee but gets charged the Airbnb service fee.

You might want to consider changing your cancellation policy to moderate or strict so that you get some funds if the guest cancels.