Did not receive A Payment

[Wyatt1]

Has anybody not received a payment? Ive been renting for 4 motnhs and havent missed one yet and as of Saturday one just didnt come through. Any advice or contact info is much appreciate. 

[Neveen0]

@Wyatt1 - this also just happened to me. My guest checked in over 48 hours ago, but my payment hasn't been processed. The payment is still listed as scheduled for payout on 8/17, but that was yesterday. This has never happened to me before either. Can someone from Airbnb help? I can't even figure out how to submit this directly to them for help...

[Dave-and-Deb0]

This has been a huge issue lately.  Contact Airbnb and get updated.

[Ken45]

The exactly the same thing just happened to me.

Called and was promised that some case manager will take care of it. Then nothing happens.

Called again, and was told "the case is still waiting for a case manager" ...

I thought this is totally inconsistent with Airbnb's reputation and is totally  unacceptable

[Linda-and-Melvin0]

We did not receive a payment. It's been a week already since guest checked out and her payment is missing.

Other payments have been collected as usual even from those who have stayed after this particular reservation; no issues with guest either, who's left us a 5* review. Can some one from Airbnb Help?

[Linda-and-Melvin0]

They just released the payment, apparently there was some error when reservation was processed.

Fair to say they were prompt in responding and fixing the problem.

[Tulio1]

Hi there just the same happened to me! the previous payment was received but not this last one! The guest arrived on the 12th Octuber, the payment is listed as on the 13th but did not get yet!