Discrimated Against, Kicked Out on Christmas Eve, Reservation Canceled & Money Kept

[Aaron383]

Hi I still have an unresolved case from Christmas eve, when I was discriminated against due to my religion (your people are the reason Christ was crucified), kicked out of my Airbnb, had all my belongs placed outside in the rain (the weather from that day can be verified), was threatened into keeping silent, and hand approx $1000 taken from my reservation even though I never canceled the booking. I have been repeatedly told there would be resolution and there has not. To add insult to injury my review of the host has been deleted while the host's review of me has remained... I am not sure why I was treated so unfairly in this situation but I refuse to be ignored into obsolescence and will not stop messaging until justice is served. If I can not get assistance from AirBnb I will find a way to go public with this case and have documented all of the message exchanges between the host and myself as well as between AirBnb and myself. I have been a loyal host and guest of AirBnb since 2011, have hundreds of reviews and yet AirBnb sided with a host that had zero reviews. It's important to note that the host was on heavy medication at the time of hosting, and it should appear obvious through here messages that she was not stable at the time of the interaction. This was a dangerous situation for me that could have escalated much more than it did. Please, please, please, can someone at AirBnb help me feel like there is some sort of care and consideration for those of us that get treated this unfairly from this platform? Thank You.

[Cormac0]

@Aaron

Your host could not have been that medicated to realise you were operating a scooter rental business out of her property, I think you got what you deserved, you sound like a smart alec to me.

[Aaron383]

Why are you assuming I was "operating a scooter rental business out of her property". Are you aware of how companies like Lime and Bird work? Please do some research before calling me names. 

[Cormac0]

I think a great deal of credit should be given to the host in this case, as she acted decisively and got rid of the parasite

[Helen3]

What a strange post  @Aaron383

You don't say why your host 'kicked you out on Christmas Eve' but she does, very eloquently..

It seems like it was nothing to do with 'religious discrimination'. Can you clarify in what way you feel you were discriminated against?

Aaron was my first AIRBNB guest. He was pleasant and arrived for holiday with his suitcase. The subsequent day I found my unit being used as a recharging depot for some 16+ ride on scooters; all being charged for 4-5 hours at my expense . . . the scooters had been brought in during the night. Aaron seemed to think it was no big deal and just a little bit of power as he put it . . . The lack of disclosure and disrespect for my property upset me and so I messaged him to leave as I was concerned the charging procedure would happen each night. He made excuses that he was too busy to come and collect his things and that he had back to back business meetings all day . . . not really my problem . . . I had just had spinal surgery the week prior and am recovering and did not need surprises and the stress.

Aaron did not leave a review.

Response from Aaron:

This is a fair interpretation of Lyn's experience and I will not argue with it.

@Aaron383

As an experienced host yourself you know that if a guest breaks the house rules of a host they can be asked to leave and don't have the right to a refund other than that offered under the hosts cancellation policy.

If I found out you were charging 16 scooters at my listings and running a business from there I would kick you out for breaking the terms under which you booked.

[Aaron383]

The reason I don't say is because I was threatened multiple times by the host to remove my review and my side of the story or else she would try to get me deported. Also I was told if I removed my review she would "consider" refunding some of my money. My side of the story was removed but her's remained.

[Helen3]

I meant you didn't say in your post here why you feel you were kicked out for religious discrimination @Aaron383

As a highly experienced host and traveller  yourself, you will know an individual host in a country can't threaten to get you deported, simply because of a bad review that would be simply ridiculous.

So can you tell us in what way you are disciminated against? And what actually happened?

Was the host lying when she said you bought 16 scooters to her place overnight and charged them at her property?  It certainly sounds like you were intending to run a scooter business if that was the case.

[Aaron383]

I copied and pasted the entire conversation I had with the host plus added a few photos. I hope this provides some clarity. Of the over 100+ please I've stayed I've never had an experience anywhere close to this.

[Aaron383]

It's easy to pick a side when only one person is allowed to keep their review up while the other one has theirs removed. I was silenced and she was not.

Here is the entire conversation between the host and I. It is in reverse since that's the way it was copied, so it reads from bottom to top.

P.P.S. Your place was rebooked, and I've asked inquired to AirBnb about having my review removed. So can we please make peace and can you please refund the money of mine that you kept? I don't have a lot of money and I do not currently make an income. I give a lot of what I've made from past investments to charity and it would really help if you'd be so kind. If not, that's okay. I won't message you again about anything unless it's a reply to your message. I just hope you can see both perspectives and understand how I feel hurt and wronged as we. Okay hope your day goes well. I've gotta get in with my day. Take care.

Last Thursday at 15:19

P.S. I read your review, it was very honest from your perspective. I will contact AirBnb and see if they can alter my review in order to make it as toned down as possible. Thanks for communicating. Let's please just leave it at that.

Last Thursday at 12:15

Please stop using the Lords name in vain . . . it was your forefathers who had him crucified.

Last Thursday at 11:33

Please Lynn, for the love of God, just stop. We both feel hurt and betrayed and continuing to dwell on this isn't going to do either of us any good. I'm dealing with making alternative travel plans, and you're dealing with recovering from an intense surgery. We both have other things to focus on. Please stop threatening to find ways to try and ruin my life just because I am expressing my feelings about what happened. Making threats to try and keep me silent really isn't nice. I'm trying to move on and would prefer to try and get the entire event out of my memory somehow instead of having to deal with it further. You have my money and I've offered my apologies that things didn't work out, what more do you want from me? The company that I co-founded is an Australian company that works closely with several charity organizations . I don't get paid to help, I do have a business Visa, and I do it for the love not the money anyways. And I'm not sure if the end of your message was a sincere well wishing or another threat, but if it was a well wishing then I wish you all the best as well. Life is too short to hate people for who they are or what they do and this stress doesn't do either of us any good. Please let's live our lives and continue in our own ways. Regardless of anything else, truly do wish you all the blessings this world has to offer, honestly, I sincerely mean that. Peace

Last Thursday at 11:14

Aaron, I understand that you have complained again to AIRBNB about me claiming you have no money?

I told you I would consider giving you a partial refund if you refrained from nuisance messages, however, since I said then you have behaved even worse by maliciously damaged my reputation as a host in your "review", in order to damage my business with AIRBNB in an attempt to stop guests from staying with m (Website hidden by Airbnb)

These are your word (Website hidden by Airbnb) "I am the founder a dockless e-scooter company that has a community network of chargers that collect and charge the scooters every night" .  .  .  .

I have no doubt in my mind your intention was to recharge the scooters in my loungeroom every night; and you are probably doing that now to some other non suspecting victim whose home you are renting through AIRBNB . . .

Let me ask you . . . Are you here on a working VISA or holiday visa?  Are you allowed to run your "RIDE" Scooter Business here and are you paying taxes on the money you earn here? 

Has the Gold Coast City Council approved your scooters around town and does the Australian Customs department know that you are working here and making money from your business that is probably not even registered  . . .? 

My business does a lot of work for the Gold Coast City Council and I know many people there; a quick phone call today will answer my questions . . . and a quick phone call to the Australian Customs Department also . . .

I have photos of all your scooters lined up in my driveway  . . . and the utility vehicle with scooters on it, the RIDE logo and number plate 614 YIP.

Enjoy the rest of your stay in Australia Aaron . . .

Last Thursday at 08:27

Aaron, 

Nothing was shoved; I packed everything as best I could with my delicate back; I even put your helmets into plastic bags because there were not enough boxes for the (Website hidden by Airbnb) have spent the last 24 hours on my back in bed in pain because I packed up your stuff and moved it outside to the DRY driveway. . .

I am not supposed to lift anything for at least 6 weeks . . .

Merry Christmas. . .  I hope you are having a pain free one.

Last Tuesday at 19:10

REMINDER - LEAVE A REVIEW

STOP or I will report you for harrassment

24 Dec 2018

Lyn, I will not contact you again, and I expect the same from you. Just so you know,  your accusations about my "intention to use" her "place as a business" is absolutely false. I am the founder a dockless e-scooter company that has a community network of chargers that collect and charge the scooters every night, it is not something I do myself. However there were issues that arose and I had to scramble to bring a dozen scooters off the streets at night so that they did not get vandalized. I did this in a quiet, respectful, and organized manner and redeployed them for the public (not at the your house but at their designated hubs in the downtown area) the very next morning. I know that doesn't matter now but it's important that you know the facts as I must defend myself against false accusations such as these. Furthermore I understand you have a lot of stress and pain that you're dealing with write now as surgery is never fun. This is why I had suggested that if I was causing you any additional stress that you simply cancel my reservation and I would not protest, however that was mis-interpreted and I was therefore forced to pay approx $1500 for a place I stayed in for lest than 24 hours... At any rate I am not asking for a response,  I just want you to understand the truth of the matter from my perspective. I've literally stayed/hosted hundreds of AirBnb experiences and never in my life have I had my belonging stuffed into trash bags, crammed into my suitcase and left on wet pavement. It's really odd. It's okay though, just a minor bump on the road of life. No stress. Just please if you host other AirBnb guests in the future and you have an issue with them allow them to gather their own belongings, don't just shove their belongings into trash bags and place it outside. That's all. No drama.  I wish you well and hope your holidays give you the rest that you want. Take care and God bless.

24 Dec 2018

Aaron,

Yes we all deserve respect . . . respect you did not give m (Website hidden by Airbnb) am unwell and in a lot of pain . . . but that did not stop your deceit.

I may not get another booking  . . . for the time you had booked; in which case I am loosing money . . .  that remains to be seen.   

So I suggest you pick up your things and don't cause me any more stress.  If you do that and I am able to get another booking I will consider giving you a partial refund . . .

24 Dec 2018

You just kicked me out with very short notice and then took over $1000 from me through your cancelation. So now it's Christmas eve, I have no place to go, and you've profited over $1000. All I did was charge some scooters, which I then apologised for. Anyways yeah, I won't message again, and I am calling an Uber to bring me there to gather my belongings. All I ask is that you understand what you've done and please really think about it. We are all human beings and deserve to be respected as such. I just hope you feel better soon, that you recover well from your surgery and that you get the healing you deserve. God bless you Lyn and Merry Christmas.

24 Dec 2018

CANCELLED 24/12/2018

Please do not contact me again. 

Just collect your things ASAP; I am not responsible for your things if they are taken because you are too lazy to come and get them.

24 Dec 2018

EMPATHY?    How about DISCLOSURE . .  .

If you had been honest upfront about all the equipment, I would not have accepted your booking; 

If you had not SNUCK all your scooters in during the night to recharge them at my expense, none of this would have happened

You have only yourself and selfishness to blame.

24 Dec 2018

P.S. I've been using AirBnb since it began, have hosted and been a guest at hundreds of AirBnbs and have never had an experience like this. Please just let AirBnb sort this out so I can get my belongings and be on my way. It's Christmas even, please have a bit of empathy. Thank you.

24 Dec 2018

I have been interrupted multiple times in my meeting by this. I understand you are upset, I'm also upset. Please coordinate with Airbnb so everything is documented and recorded. I just got out of another meeting and will organize transport to retrieve my belongings as soon as I can. This was all very unexpected. I am working with AirBnb right now to get the reservation canceled immediately. If I cancel on my mind you get to keep $2000 of my money, which is obviously not fair. Please have some patience while AirBnb works it out with me, and with you. Please. Thank You.

24 Dec 2018

Your belonging are ready to be retrieved.  Come and collect them NOW and stop making excuses.

24 Dec 2018

AirBnb is calling you. Please communicate with them so that I can retrieve my belongings thank you

24 Dec 2018

You need to cancel at your end  . . .

24 Dec 2018

You thought you would use me to charge all your scooters  . . . and you sneakily brought them into my unit in the middle of the night?

That is deceitful behaviour Aaron . . . How would like it if someone did that in your hosted lodgings????

24 Dec 2018

Stop playing the victim and get your stuff please.

24 Dec 2018

If you are so concerned why did you leave the unit unlocked for most of the night?

24 Dec 2018

It's really not appropriate to put a guests belongings outside. Passport, credit cards, documents, etc. I'm working on getting the reservation canceled but it's a process with AirBnb

24 Dec 2018

AIRBNB said that you or they will cancel the booking.

24 Dec 2018

AirBnb is saying you've refused to cancel my reservation even after they called to request this. Still at a meeting in the CBD and coordinating with AirBnb. Please accept my request for a cancelation through AirBnb

24 Dec 2018

Your things are all outside the unit. I suggest you collect them before it rains.

Lyn

24 Dec 2018

Once we resolve things with AirBnb and everything is documented I will return to collect my belongings so that we can both feel okay. Thanks for your patience.

24 Dec 2018

Your things are all outside the unit. I suggest you collect them before it rains.

Lyn

24 Dec 2018

AirBnb is calling you now.

24 Dec 2018

Please no stress it's Christmas no drama on phone with AirBnb now.

24 Dec 2018

Merry Christmas. I will get everything sorted. Please stop messaging me until I contact AirBnb

24 Dec 2018

I told you before I would leave not sure why the drama. Will contact Resolution Center now.

24 Dec 2018

Wow. what a nightmare

24 Dec 2018

Aaron,

You did not advise me at any point of your intention  to carry on a business and use my power to charge each scooter for 4 hours at a time?

I have reported this to AIRBNB and I am not going to cancel as I will be penalised.  You booked my unit with the full intention of using my power and unit as a business location for your business . . .

Please call me before entering the unit as I have changed the code.  The police are on standby also if you cause any harm to me or my property.

24 Dec 2018

I'm super busy right now and we don't need stress please don't worry

24 Dec 2018

I've paid approx $2000 to be there and will gladly contact AirBnb to receive the refund and leave if that's what you like.

24 Dec 2018

I will come back and move all my belongings.

24 Dec 2018

The scooters can not be stolen they have good tracking they are available for anyone to use.

24 Dec 2018

Aaron,

I have contacted AIRBNB; they will be contacting you.

You have left 2 scooters in my driveway?  If they get stolen that is not my responsibilit (Website hidden by Airbnb) dont need this stress after having spinal surgery last wee (Website hidden by Airbnb)

This is unfair of you to do this . . .

Please come back ASAP and remove your helmets charging equipment and the remaining 2 scooters.

Lyn

Your are a host and should know better than to do this??

24 Dec 2018

We've both had a stressful week

24 Dec 2018

Ok I just don't want to argue

24 Dec 2018

If I cancel I will be penalised . . .?  I am going to contact AIRBNB first.

24 Dec 2018

Please I don't want to argue. It was 15 scooters and I apologise I will leave

24 Dec 2018

Aaron,

You did not advise that you would be running a business from my unit and using my power to charge 24 plus scooter devices?  You must have brought them in late last night when I was asleep?

You did not ask me if it was OK  . . .?

24 Dec 2018

Please cancel my reservation and I will move out today. I apologise for any inconvenience. It's just some scooters didn't think it mattered

24 Dec 2018

If I'm creating a problem you can cancel my reservation and I will move. No worries

24 Dec 2018

Only left two outside

24 Dec 2018

I already moved them all

24 Dec 2018

Aaron,

You need to move all your business stuff out of the unit immediately.

I have rented the unit to you for holiday purposes only not to run a business and use my power to charge all of those scooters.

Please respect my property & use it for the purpose that I have intended for it.

Lyn

24 Dec 2018

Hi Aaron,

Welcome and I hope you are comfortable!

[Aaron383]

Just something additional to note. My suitcase zipper has jammed, honey has spilled in my back and sensitive contractual documents that I had were exposed. All of my personal belonging were re-arranged items were misplaced, etc. I'm not sure how this situation escalated to the point that this host decided it was appropriate to treat a paying registered guest like this and handle the guest's personal property in this manner but it needs to be something that is seriously looked at. Everything is documented. She first said she was licking my things inside and had changed the code and contacted the police. She then did a 180 and kicked me out placing all my belongings outside in trash bags. I've been a guest/host for many years with AirBnb, I've stayed/hosted hundreds of times, and made/spent thousands of dollars. Very rarely are there any issues and in my entire time of being on AirBnb I have never had my belongings or myself treated in this way. On top of all this, she profited approx $1000 for her actions while I had to spend $60 on an Uber and pay over $200 for a last minute hotel booking at a not so nice hotel down the road. Please take all this into consideration when evaluating this case and the decisions that arise as a result of this. My entire week has been altered because of this incident.

[Aaron383]

[Aaron383]

I did not cancel this reservation.

The host canceled it and kept my money after putting all my belongings in boxes and bags and leaving it outside.

I literally had $1000 taken from this lady plus I'm missing cash.

The host is never hosted an Airbnb she took my money and AirBnb rewarded her?

How could AirBnb let this happen?

This is so wrong on so many levels. Seriously. I feel sick and betrayed from this experience.

AirBnb policy is VERY clear. The one who cancels is penalized. I did not cancel. The host canceled. And did so in an abrupt way while I was at a meeting in town.

How is she getting rewarded for this?

On top of that she yelled insults at me as I gathered my belongings of of the wet pavement when I interrupted my day to go back and collect my things... 

[Aaron383]

P.S. To answer your question Helen, I own a dockless e-scooter company, with over 1,000 scooters. By definition it is "dockless", which means they are put at designated places around certain cities and not a single one was kept at the place. It was the night before Christmas eve and the people that are hired to collect them missed a few so I brought them in (12 not 16) for the night, they were sent out again the next day. The "cost" of this in electricity would be approx $4.00 max. I simply didn't want to leave them out after curfew so I went out to get them so they wouldn't be left over night. It is not my "job" to do that. I own the company, it was an emergency. 

[Helen3]

Thanks for posting @Aaron383

There is absolutely nothing in the messaging that speaks for religious discrimination.

You brought your business to your hosts listings and charged your bikes there without permission.

She got upset understandably.

You decided to leave and wanted your money back.

She accused you of running an illegal business and threatened to report you.

she said that she would consider a refund if you stop harrassing her and she got another booking

you didn't

All the wrong is on your side here I am afraid and there is nothing to substantiate your claim of religious discrimination.

Accept you behaved badly. Learn from this. Move on.

[Aaron383]

"Please stop using the Lords name in vain . . . it was your forefathers who had him crucified."

Last Thursday at 11:33

This is not evidence of the tone she had with me?

Also I did not decide to leave, I told the host that if she wanted to cancel the reservation I would not protest.

Plus I was not "running an illegal business", it is a legally incorporated company that not only pays taxes but donates to charity.

And I did stop "harrassing" her, it was she who messaged me next and I simply replied to her next message.

If you still honestly think I was the one that was wrong here then I accept your opinion. No one is always right about anything. I may have been wrong, I am not saying I was right, I am simply seeking clarification. So thank you for letting me know your perspective Helen, it really helps 🙂