Ratty Revenge Review
I had a dishonest revenge review on my first guest at a new place! I wouldn't refund enough for a second month with little notice - as per my Airbnb policy- so the guest made up ridiculous things, complained and gave 1 star when I've had 5 stars at my last location plus I'm a superhost, taking alot of pride in hosting, so it was absurd and I'm upset.
Perhaps the review guidelines should include "honesty" and physical room complaints must be able to be backed up by photos, and communication issues must be able to be backed up with written dialogue of texts.
Maybe this would deter dishonest reviews, just a little perhaps without creating an arbitration division at Airbnb. They wouldn't change it because they don't want to arbitrate. Letting people complain about policy and lying about facts is as absurd as someone complaining they don't like stairs when they know in advance.
I think changes need to happen to the Airbnb review policy.