Does blocking a guest stop them from leaving a review?

Answered!
Bezejouh0
Level 2
Bowie, MD

Does blocking a guest stop them from leaving a review?

Hey all! So I'm new to the whole hosting thing and I currently have a difficult guest who wants to alter the days of their stay, even though my listing is set to "Strict" I told them this and that they agreed to these terms when they booked my listing. So they are upset of course and are threatening to leave a bad review because I don't want to to alter their stay. Just for context, their booking is set for the 12th-14th, it was the night of the 13th that they decided to alter their reservation and check out the next morning (the 13th instead of the 14th). I told them that because of my cancellation policy this is not possible. So now I'm just wondering, if I block said guest after check-out, do they still get to leave a bad review? And if that isn't the route to take, what's the best thing to do now? Thanks for reading and responding!

Top Answer
Huma0
Level 10
London, United Kingdom

@Bezejouh0 

 

Blocking a guest only stops them booking with you or messaging you in the future. It does not stop them from leaving a review.

 

However, if you have it in writing on the Airbnb system that they are threatening to leave you a bad review if you do not refund them, then you may have a strong case for getting their review removed, if they post one. That is considered extortion and against Airbnb rules.

 

However, please be aware that a lot of Airbnb's customer service staff are outsourced, poorly trained and do not understand their own policies. So you take a gamble every time you get them involved!

View Top Answer in original post

3 Replies 3
Huma0
Level 10
London, United Kingdom

@Bezejouh0 

 

Blocking a guest only stops them booking with you or messaging you in the future. It does not stop them from leaving a review.

 

However, if you have it in writing on the Airbnb system that they are threatening to leave you a bad review if you do not refund them, then you may have a strong case for getting their review removed, if they post one. That is considered extortion and against Airbnb rules.

 

However, please be aware that a lot of Airbnb's customer service staff are outsourced, poorly trained and do not understand their own policies. So you take a gamble every time you get them involved!

Thank you for this! Appreciate it! Ill go with the extortion route because they definitely said that.

@Bezejouh0 @I just reviewed a guest just saying I thought they shouldn't stay in a home with a dog if your wife is afraid, nothing bad just a suggestion.  I also said they were very quiet and no problems. Plus they gave me a good review no issue from them.  WELL he contacted customer care and asked that the review be taken down.  No matter what I said customer care said they will be taking it down and if I wanted it back up to contact the guest.  No wonder the guest only gad 1 review.   Doesn't do any good to put an honest review if the guest can ask to remove it.

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.