Double Booking Error

[Geraldine-Monique0]

I am a guest who is a victim of double booking error. I have booked and paid for a unit and later received a message from the host saying that the place is no longer available. I called up the host but he claims to not receive any money. I have sent a request to refund the money paid but he is not replying me. 

What should I do?

[Linda108]

Did you receive a reservation confirmation email, @Geraldine-Monique0?  If you did then Air BNB collected the money from you but the host is not paid until you check in.  If you did not, then there was some issue about your payment.  You need to contact Air BNB.

Here is a guide for contacting them.

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

[Geraldine-Monique0]

Hi Linda. I received assistance from airbnb support who helped to resolve my issue. Thank you for your help too.