Double Booking

Anastasia192
Level 1
Berlin, Germany

Double Booking

Hi, 

 

I just have bookt three places instead of one as my App showed error after two first booking. I did't know that I have boked somthing, so I have booked two places without knoing that I did it. Of cource i needed to cancel two booking and I've lost 100 euro of fees. That is very frustrating, as it was 100% technical error and not my fauglt. How can I refund the fees? 

2 Replies 2
Emiel1
Level 10
Leeuwarden, The Netherlands

Anastasia192
Level 1
Berlin, Germany

Upd. Thanks Emiel, I have contacted Airbnb and they refund all fees. Great service! 

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