Dear All,
We recently went on holiday to Mexico, we booked a room through Airbnb on the island of isla mujeres for 4 nights, upon arrival at the booked place we noted it was in fact a hotel, which was not lised in the listing. Anyway, just out of interested I looked at this hotel on google and I was quite shocked to note, that we could have booked the same room( same pictures as airbnb using 1 of 3 google suggested major hotel booking sites) for half the price for the 4 nights stay that we paid using Airbnb...
I was of course really upset and I mean double the price for 4 nights stay... Pretty bad and extra cost was high.
I wrote to Airbnb straight away and they kindly offered us a voucher that covered about 30% of the double the price we paid... Still I feel a little upset by this and when we returned to Europe, I got in touch with the dear man who was the host to ask what was going on and offer him the chance to confess for his actions (wishful thinking) , he started to get quite angry and rude with me, I did offer him the chance to do the decent thing and at least offer us some money back....
The interesting part also, was that during the check out on the last day, the host was not in sight and a Hotel worker checked us out, he asked myself and my partner " How much is the host charging you ? " makes me suspsect the host is subletting the rooms from the hotel and making money out of Airbnb customers.... That is my theory anyway.
I did want to ask if there was any further action I could take? I apprciate that Airbnb do not set the prices, but the listing did not mention the "hotel name" if it had been listed, I would have compared prices prior to booking.
The other thing was, this hotel was not really up to the double pricing structure also in terms of quality, it was more like a 2 star hotel, not a 4 star price as we were charged....
Any advice greatly appreciated and sorry for the rant above, still a little upset : )
Many thanks
Olly
