Drop in Response Rate

[Paul975]

Hello everybody,

just an observation and a question. I had a response rate of 100% and have had the superhost status eversince my first evaluation. Since I was on a holiday, sailing, I had unexpectedly no internet or mobilereception for 2 days and in those exact days a request came in, i wasn’t able to reply within the timeframe, i immediately did after I came back. Still the rate dropped a staggering 17% after one missed message to 83%, thus losing my superhost status after the coming evaluation. I never have missed out on one single message. I’m sorry. This setback to 83% isn’t realistic IMHO. Any thoughts? Solutions? Thanks, Paul.

[Corliss2]

Wow. So sorry that has happened to you. I think ABB does "fuzzy math." Hopefully your next responses will adjust your response rate. 

For the future, you ay want to consider "snoozing" your listing when you are going to be out of Internet range.

Your place is lovely! All the best of success.

[Paul975]

Thanks, I’ll check and try to contact Airbnb HQ if they are willing to react. And thank you for your compliment! Best regards, Paul

checked: 41 messages on time, 1 late.

[Sarah977]

@Paul975  The only way to check that percentage is to go back through all the requests and inquiries you've had over the last year, count them up and do your own math. Then, if it's obviously incorrect, you'll have hard numbers to quote when contacting Airbnb to ask for an explanation. Sometimes I think their computer bot failed basic 5th grade math.

[Paul975]

Thank you for answering.. i’ll check but almost 1/5 drop seems a bit much and also slightly unfair, you now need a lot of responses from possible guests to correct this ‘score’ at least back to 90% to keep the superhost status.. best regards, Paul

checked: since mat 2018: 41 messages on time, 1 late 🤔

[Alex-and-Vaughan0]

> checked: since mat 2018: 41 messages on time, 1 late

The score doesn't calculate over "all time" it works on a set time period. I don't know the exact period, it's probably 6 or 12 months. So you may have had 6 requests in that period of which 1 was late = 83%.

It also means the bad request will be counted for the next year or so. Hopefully you'll get more requests to dilute the figure a bit.

[Paul975]

So its 42 messages in 12 months. I didnt calculate for the last 6 months. But to avoid having sudden drops In a rating  i think its strange it counts for anytime shorter than 6 months. And further: if it app. doesn’t count for the superhost status, what the worth of it anyway. Again: 1 out of 42 in 12 months and a 17 % drop. I’m not a hotelchain with hundreds of guests a month, i am the houseowner airbnb is targeting on: individual, personal, customized. It fails on this matter IMHO.

thanks for your response!

regards

paul 

[Sarah977]

@Paul975  My understanding is that it takes into account 365 days back from the present day. So if you didn't look at the last 6 months, it wouldn't be applicable. If you, hypothetically, got another 6 requests tomorrow and answered them all on time, you'd see that stat jump back up, but it can take several days for the system to catch up. I'd contact them and ask how that % could possibly be correct for only failing to respond to 1 request. There was one request I missed answering in time a year and a half ago- I'd only been hosting for about a year at that time, and like you, I am a small-time host, not booked all the time by any means,- my response rate dropped to 94% . Once that missed request was a year past, (there were no more missed after that) response rate was 100% again.

I assume you know that both Inquiries and Booking Requests are counted in the response rating.