Drug using guests gave me a bad review

[Heather168]

I just had a guest leave who was kind of awful  He and his partner were smoking pot in and around my house the entire time and had been asked to stop.  They smelled up my house and I have a 6 year old in the home..  His car was parked strangely all around my block because he was also driving stoned around the neighborhood.. (which he said was too "suburban" for his taste).  They showed up early (at 12) from the airport despite the fact I had said my check in is at 3:00 (and had a check out same day) and then he had company over (I think a local drug dealer he found) and was up late watching the TV on high volume.  I have stated that my guests must be quiet and must not smoke in the house. I thought tobacco would be my only problem.  He was also running our electric heater all day and night despite the temp. being around 80 degrees.  So several times we knocked on the door to keep the noise down and quit the smoking and watch where he was parking and at the end I had to hustle them out the door an hour and a half after check out and now I am getting a bad review.  I actually gave them a good review ONLY to *not* have any repercussions.  I am now getting hit with a bad reveiw and I don't know what to do about this. Should I have contacted AirBNB while this was happening?  I am still pretty new and have only had a place listed for a few months.

[Aimee10]

This is what was left behing and more ashes on the carpet....I'm lucky they didn't burn a hole in the carpet or couch.

[David126]

Well I am on site so I do not have this issue, not sure if there is an easy solution using the AirBnB system, I know people who short term let whole properties but they have a real Security Deposit.

Depends really what the Guest wrote, hopefully something so over the top that it will be an obvious removal.

I take it she declined the cleaning costs.

[Aimee10]

yes of course she declined then went on to say how important she is and how dare I make her waste her time with this. She said she can smoke wherever she wants then lies that she did it inside even with the photos...

[David126]

Most of my bookings are IB, within 3 days they need to get my approval. A lot more short nootice bookings recently.

I have 3 rooms, say 10 bookings a week, can not say I have noticed a difference between IB and non IB.

[Aimee10]

ok I have had great guests for the entire time except 3 overall. I turned on insta book a few months ago and love the ease of it. I too am onsite this is a near new carriage house over our double garage that is separate and very private from our house which is right next door. My 8 year old daughter went out to the garage to get something from the extra fridge and did say she smelt skunk in there...it was the pot from upstairs but she didn't tell me until the next day.

[Aimee10]

smelled....whoops

[David126]

I think the important bit is very private and you have little knowledge of anything going on, may help with extra guest being sneaked in but not smoking/damage.