Hello Everyone,
We are fairly new to Airbnb and would like to get some advice and opinions.
Our home has a digital keycode lock. We send the house rules, towns code of conduct and the passcode for the locks the day before check in.
This past week I had a check out at 11am and a check in at 4pm. My renter was very clean and even washed some of the towels so that my housekeeper was able to finish early.
I however had some restocking of toiletries and found myself heading back to the house about 1.5 hours before they were due to check in. To my surprise, they had already helped themselves to the house and they looked quite settled in. It was a very uncomfortable meeting to say the least. In addition to the early check in, it was evident that our request for shoes not to be worn through the house was being ignored as well. I looked down at the ladies shoes on her feet as she was walking around my house and asked her politely to remove them.
At that point, I said, I think we need to revisit the rules you received. I told them to have a nice time but I certainly left feeling very taken advantage of and disrespected.
What would you do at this point, if anything? They check out tomorrow.
Marie